From applications to infrastructure, processes to operational models and interfaces to experiences—there are digital forces driving change in every part of your organization.

At Black Book, our consultants orchestrate our client’s capabilities across strategy, design, technology and industry/functional knowledge to deliver insight and solutions at scale.

• Strategy. We can translate a company’s executive vision and priorities into an actionable outsourcing strategy and specific related actions to facilitate execution.
• Negotiation. We develop requests for information and proposals, as well as developing, negotiating, and executing effective agreements with third-party vendors, emphasizing balance between service quality, operational outcomes, and pricing.
• Transition. We establish a transition plan that addresses governance, stakeholder buy-in, change management, and other factors that can lead to effective and sustainable outsourcing over time.
• Vendor management. We help clients establish a new vendor management function, or refine an existing one, so it can drive sustained, efficient service quality.

Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value.